SHIPPING

Shipping Policy - Please take a moment to review our shipping policy to ensure a seamless and satisfying shopping experience.

1. Shipping Rates: We provide both standard and express shipping options, catered to your budget and explicit needs. We have kept our shipping rates significantly as we possibly can and we do also offer free shipping over $150AUD. You can select your preferred shipping method during the checkout process.

2. Order Processing Time: We strive to process and ship all orders promptly. Once your order has been placed, please allow up to 2 business days for processing. During peak seasons or sales periods, processing times may vary slightly, but we will do our best to get your order out as soon as possible. All orders are shipped from Blue Mountains, New South Wales, Australia.

3. Estimated Delivery Time: The estimated delivery time for your order will depend on the shipping method you choose and your location. Our couriers provide a reliable and efficient service, and most deliveries within Australia are expected to arrive within 2-7 business days. Please note that delivery times can vary and may take longer for any remote areas or during any busy periods.

4. Tracking and Notifications: For your convenience, we provide tracking information for all orders shipped. Once your order is dispatched, you will receive an email notification with your tracking number. You can use this number to track the progress of your shipment on the Australia Post/ Sendle website or mobile app.

5. Delivery Issues and Support: In the rare event that you encounter any issues with your delivery, please reach out to our customer support team. We will do our best to assist you and resolve any problems promptly. Please note that once the package is in the possession of our couriers, we are not liable for any delivery delays or issues caused by them.

6. Shipping Restrictions: Some items may be subject to shipping restrictions due to legal or safety regulations. If any restrictions apply to your order, we will notify you during the checkout process. Please ensure that you review and comply with any applicable restrictions to avoid any complications or delays.

7. International Shipping: Currently, we only offer shipping within Australia. We do not provide international shipping services at this current time. We apologise for any inconvenience caused and appreciate your understanding. Please let us know if there is a demand for us to widen this scope.

Thank you for choosing Home Sweet Stone. If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with our services.

WHAT ARE YOUR SHIPPING RATES?

We offer $9.95 flat rate shipping within Australia. You are welcome to upgrade this to express shipping, at your expense at $14.95, at the checkout.

We also offer free shipping for orders over $150.

WHEN WILL MY ORDER BE SHIPPED?

If your order is marked as 'in stock', it will be shipped within 3 business day of receiving the order.

Business days are Monday - Friday.

Delays may occur during sale periods, thank you for your patience and understanding.