FAQ's

SHIPPING

How long does shipping take?

We are based in Sydney Australia and the estimated timeframes are as below with Australia Post:

Standard Post – METRO AREAS – Please allow up to 5 business days, for areas outside of this please allow up to 7 business days.

Express Post – Metro Areas should arrive by the next business day, for areas outside of this please allow up to 3 business days

Please kindly acknowledge that any variance to these

what is the price charged for shipping?

Shipping currently is only within Australia.
Standard Shipping offered - $9.95
Express Shipping offered - $14.95

Otherwise we do offer FREE Standard Shipping on all orders over $150

Shipping fees are separate to ensure that we can keep all of our crystal products at the guaranteed best possible price we can. We don’t upmarket our items, we keep prices low, meaning we do need to keep shipping costs in place for any orders under $150.

do you ship worldwide?

Currently we only ship Australia wide, however we do have plans to extend our reach overseas subject to external interest. For any overseas shipping enquiries/ EOI please message us directly in the interim.

RETURNS

How do I return my item?

For any goods deemed as faulty we will ensure to meet our statutory obligations to provide a remedy however, Home Sweet Stone is under no obligation to provide a refund for a simple change of mind, so please choose carefully.

If you are to make a return, please ensure that:

  • You immediately contact us as soon as possible within the notice period via our Contact Us link, stating that you wish to make a return and giving the reason for returning the product.
  • The product must remain in its original condition and original packaging.
  • The product must be unused, in the same condition that it was received, as this costs us money also remember.
  • The product is returned within 30 days from the date of dispatch and returned at buyers cost, we are not responsible for refunding the original delivery costs for the item that remained safely to you or the return delivery costs relating to the return.
  • You will also need to be able to provide us proof of your purchase. Please send us a copy of your original invoice for our confirmation.
  • If products returned were on sale at the time of purchase or sold at a promotional price, the amount refunded will be the amount that was paid by the consumer and not the full price of the product.

We encourage the safe return of your parcel by ensuring you send via registered mail or traceable postal services, as all returned parcels remain the responsibility of the purchaser until it is again received by us here at Home Sweet Stone. We will refund the money of the item only once we receive the item back in our trusted hands. For any enquiries feel free to message our business email @ homesweetstone.crystals@gmail.com 

REFUNDS

what is our refund policy?

At Home Sweet Stone we are driven by our ability to keep our customers 100% satisfied and happy with any purchases placed with us. In the case that you do want to return a product and request a refund here is our policies terms:

Our policy lasts for 30 days since the purchase date. Unfortunately, we don’t offer you a refund or exchange for simply a change of mind on the product, we will instead accept refunds for any products deemed as faulty, damaged, or if the product does not match the description we have provided.

These policies are in accordance with the Australian Consumer Law. Please note that you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damages. You also are entitled to have any goods either repaired or replaced if they fail to meet the acceptable standards of quality.

CRYSTALS

where are the crystals sourced from?

Home Sweet Stone works relentlessly to ethically source crystals from suppliers that can give the background context on the Crystals journey from the earth to your home. Our Suppliers/ Miners are dispersed widely across the world amongst various localities, however, are predominately based in regions such as Brazil and Madagascar. When Considering our ethical sourcing we think beyond the simplicity of the crystals themselves and consider the workers conditions and the safety surrounding ethical mining, to ensure the standards are in place to keep our valued workers and their communities safe.

We count our crystal stock as intuitive treasures hand-picked for you. By individually selecting each crystal we sell, we ensure the highest quality for the most affordable price possible. We find the magic in every item we purchase and believe that each crystal is bound to their chosen human.

I’m new to crystals, how do I decide the right crystal for me?

Our belief is strongly grounded on that a crystal should choose you, not the other way around. If a crystal speaks to you, it is meant for you. This delves beyond simply admiring the aesthetical value of the stone, but also inherently feeling the connective energy and desire for it. Be a part of this magic in avoiding the research into properties and the descriptions for a change and just simply scroll until something catches your eye, you will never look back!

If you truly love something don’t just add it into your cart and abandon it, only to possibly regret it later. Crystals like their human counterparts are unique, have their own patterning and colouring variations, their own growth lines as proof of their existence and hence their own individual beauty. You may never find the specific detail you like in the same crystal twice.

In a world filled with over-loaded information, our own intuition is our greatest guide to navigate us through the myriad of choices and decisions we make, but also helps us visually connect our reasoning and sometimes our minds are already made-up; sometimes the crystal has already chose you.

WHOLESALE

do we offer wholesale?

Our goal is to support as many people with a passion for crystals have access to affordable beauties, this includes supporting other small businesses. If there’s anything you are wanting to enquire about please send us an email at homesweetstone.crystals@gmail.com

We do also offer discounts on bulk ordering, for these situations please email us at the above email address or contact us on social media which is linked to our website.

CUSTOM ORDERS

are custom orders possible?

Definitely, if we don’t have exactly what you are looking for, I’ve always liked treasure hunts and am happy to go on an adventure trying to source for you. I call this ‘Mission Possible’.

PAYMENT

What currency is your store in?

All units of pricing displayed in our website is measured in Australian Dollars (AUD).

What payment options do you accept?

We offer standard payment options including EFT, Credit Cards, Paypal. For specific payment options please review upon checkout.