REFUNDS AND RETURNS

Our Refund & Return Policy At Home Sweet Stone: 

We strive to ensure your complete satisfaction with every purchase and do offer a 30 day money back guarantee.

We understand that sometimes situations arise where a return may be necessary. Please take a moment to review our return policy to ensure a smooth and hassle-free experience. 

1. Eligibility for Returns: To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please keep in mind that certain items, such as personalised or custom-made products, may not be eligible for return. Any specific eligibility criteria will be clearly mentioned on the product page. 

2. Timeframe for Returns: You may initiate a return within 30 days from the date of purchase. After this timeframe, unfortunately, we will not be able to accept returns. Please ensure that you contact us and initiate the return process within the specified timeframe.

3. Return Process: To initiate a return, please contact our customer support email with your order details and the reason for the return. Our team will guide you through the return process, providing you with the necessary instructions, and issue a return authorisation if applicable.

4. Return Shipping: The customer is responsible for the return shipping costs unless stated otherwise. We recommend using a trackable shipping service to ensure that the item is returned to us safely. Please retain the shipping receipt as proof of the return. 

5. Inspection and Refunds: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return is approved, we will initiate a refund to your original payment method. Please note that the refund may take a few business days to process and appear in your account.

6. Exchanges and Store Credit: If you prefer an exchange or store credit instead of a refund, please let us know during the return process. We will do our best to accommodate your request, subject to product availability and any applicable terms and conditions.

7. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances, and cover any associated return shipping costs.

8. Non-Returnable Items: Certain items, such as handcrafted custom-made goods and downloadable or digital items, may not be eligible for return. Any specific non-returnable items will be clearly mentioned on the product page.

Please note that our return policy is subject to change without prior notice. We recommend reviewing the policy each time before making a purchase. Thank you for choosing Home Sweet Stone. If you have any further questions or concerns regarding our return policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with our spiritual goods.